The Measure Stage -- General Electric Coursework

The Measure floor -- General Electric - Coursework ExampleThese are correct proceeding and client complaints. The bit of correct transactions can buoy be automatically withdrawn from the familys system whereas the issue forth of customer complaints can be obtained from customer feedbacks and recorded complaints during sale or after sale of company goods and services.For the ten months from February to November, the number of customer complaints was identifiably more than the number of incorrect transactions for each month. For this reason, the team should focus on improving issues that arise during customer complaints. This is because this section recorded the highest values every month when measured against the number of incorrect transactions.General Electric Companys inability to assure its customers of utter satisfaction comes as a result of the high number of customer complaints. This is evident from the graph in the process service line estimation section above. This is an indication that stringent measures ought to be taken in order to curb customer complaints within the company.The mission of this project, as indicated in the define stage of this project, is the improvement of General Electric companys six sigma with the aim of ensuring utter customer satisfaction. For this reason, the data collected in the process baseline estimation section above supports the purpose of the project. The data, therefore, shows that there certainly is room for performing better as far as ensuring utter customer satisfaction is